FAQs - Film Scanning Services

Why use Chris's Film Scanning Services to do my scanning?
What is DPI?
How do I send my slides or negatives to Chris's Film Scanning Services?
How will my slides or negatives and scanned images be returned to me?
What steps will be taken to avoid damage to my images?
How long will it take to scan my images?
What about copyright?
Why should I have my images burnt to DVD?
How can I pay Chris's Film Scanning Services?
Are bulk discounts available?

If you would like Chris to run through your scanning needs, order form and prices with you before sending your order, give Chris a call on: Tel: + 44 (0) 20 8449 9495

Why use Chris's Film Scanning Services to do my scanning?

Quality scans from a professional Imacon virtual drum scanner
Each image is individually assessed and scanned appropriately
Your transparencies and negatives will be handled with the utmost care at all times
Your slides or negatives will be returned to you via Royal Mail special delivery (insured up to £500 if they are lost or damaged in transit)
Your images can be returned to you on CD or DVD as RGB .tiff files in a variety of sizes
We will save you hours of laborious scanning
Our aim is to get your images back to you within 7 working days - if you need a quicker turnaround please feel free to contact us to discuss your requirements

What is DPI?

DPI stands for: Dots Per Inch (and is also know as PPI: Pixels Per Inch). Both refer to the number of dots or pixels in every square inch of an image. Scanning a small original at a high resolution allows one to reproduce it at a larger size.

How do I send my slides or negatives to Chris's Film Scanning Services?

You can send your transparency's or negatives to us via Royal Mail. If your slides or negatives are one-offs or have sentimental value we do recommend that you use a recorded or special delivery service and purchase extra insurance cover- always package your negatives in clear plastic sleeves and in a hard backed envelope with extra-stiff board, then put this package in a Jiffy bag and use plenty of tape. Chris's Film Scanning Services cannot be held responsible for any damage or loss incurred whilst your images are in transit.

How will my transparency's or negatives and scanned images be returned to me?

Chris's Film Scanning Services will send your processed order and return your original slides or negatives back to you in padded envelope(s) via Royal Mail as a special delivery insured up to the sum of £500. (if this insurance sum is not sufficient please contact us for further options). Chris's Film Scanning Services cannot be held responsible for any damage or loss incurred whilst your images are in transit.

What steps will be taken to avoid damage to my images?

Your images will be handled with the utmost care at all times. We only use the highest quality equipment and never handle slides or negative without cotton gloves. When your images have been scanned we will return them to you via Royal Mail special delivery packaged in padded envelopes using any casing that was provided by the customer.

How long will it take to scan my images?

We aim to complete your order within 7 working days. If your order is more urgent, please feel free to contact us.

What about copyright?

Chris's Film Scanning Services assumes that the customer has secured full copyright permission for all images submitted for scanning / processing.

Why should I have my images burnt to DVD?

If you choose to have your originals scanned at higher resolution, it makes sense to have your images burnt onto DVD, rather than having several CDs. Our CDs hold 650Mb, while our DVD's hold 4.5Gb.

How do I pay Chris's Scanner Services?

You can either pay by cheque or postal order included with your scanning order form. Please make cheques payable to 'Chris Windsor photography Ltd'. for the full amount and include this with your order. Please note that no processing can be started without full payment.

Are bulk discounts available?

Yes - please contact Chris. Tel: + 44 (0) 20 8449 9495. scans@film-scanning-services.co.uk